Tentatsu Japanese Restaurant

2430 East Hastings Street, Vancouver  V5K
Type of cuisine
Japanese
Delivery | Pick-up
Rating 4.51 out of 6

More about Tentatsu Japanese Restaurant

Restaurant description

Tentatsu Japanese Restaurant in Vancouver offers and delivers traditional Japanese cuisine to tempt and delight your taste buds. From sushi to bento, Tentatsu can satisfy your craving for Japanese food with their excellent delivery menu. Order online now from Tentatsu Japanese for sushi delivery in Vancouver. Kanpai!
Tentatsu Japanese Restaurant Menu
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Customer reviews of Tentatsu Japanese Restaurant


Quality
Delivery time
Service
Steven from Burnaby
Date: 16/05/2015

Quality
Delivery time
Service
Matt from Vancouver
Date: 16/05/2015

Quality
Delivery time
Service
Darryl from Vancouver
Date: 09/05/2015
The food is usually good and well priced. The delivery times are very poor. The last 3 times we ordered delivery from Tentatsu, I had to call after an hour passed only to be told that they are busy and it will be an additional wait.

Quality
Delivery time
Service
Samantha from Vancouver
Date: 07/05/2015
Let me start off by saying that we have ordered from Tentatsu on several occasions and they have almost always been approximately 15 min late, and when ordering for board meetings and other scheduled office events is vary inconvenient however the food has always more than made up for the late service. However when we ordered from them this past Thursday for a Friday Noon delivery the service we received reached an all-time low. I received a call from the restaurant about an hour before the delivery time to confirm the order and tell me it will be 15 min late, which I appreciate. I then called at 12:10 to ask if the food was on its way as we had also ordered other food, I was then informed that the food would be ready in 20 min I immediately told the lady that that is not acceptable as we ordered the food well in advance and there was other food ordered that is now getting cold. I then called again at 12:30 as the food had still not arrived she said that the food will be on its way soon and I again said that this is ridiculous service and was very frustrated when the women on the other end told me that she has already spoken to me two times and insinuated I should stop calling about my order. I then call at 12:45 still without our food and told her that I refuse to pay full price on a meal that is over 45 min late the lady then told me that the food is not late and that she had called to tell me it was going to be late this morning I then informed her that there is a big difference being 15 min late and 45 min late, she also told me that she had lots of delivery orders and that I had a large order, again I order this meal the day before and would expect them to inform us if the order could not be completed within a reasonable time, I also asked to speak to a manager who was not there, I was promised a call back from the manager. When our food did arrive at 12:55 almost an hour late I told the driver that I understand this is not his fault but refuse to pay full price for this hour late meal he was very nice and gave me some money back I did say that I would still like to speak to a manager when they are in. 3 days later have still not received a call, I have called twice asking to speak with the manager been refused both times. I am extremely disappointed with the services we received for such a large order that was placed well in advance, as a past manager at a restaurant I am appalled by the way the late delivery was handled by the woman I spoke to on the phone, I appreciate the driver trying to save the sale but I really wish I could speak to a manager about my graveness’. If I had spoken to a manager they possibly could have saved a costumer that regularly spends large amounts of money at their establishment, however they clearly do not care about their customer service or about salvaging an awful customer experience, we will never order from them again!

Quality
Delivery time
Service
Michael from Vancouver
Date: 02/05/2015
The delivery took more than an hour and a half and the restaurant was about 5-10 minute drive. Food was ok. Will never return or order from this place again.

Opening Hours:

 

Monday 11:00 - 22:00
Tuesday 11:00 - 22:00
Wednesday 11:00 - 22:00
Thursday 11:00 - 22:00
Friday 11:00 - 22:00
Saturday 11:00 - 22:00
Sunday 11:00 - 22:00

Tentatsu Japanese Restaurant Delivery Areas

Delivery postcode
Min. order
Fee
V5B Burnaby
CAD 120
Free
V5C Burnaby
CAD 30
Free
V5K Vancouver
CAD 22
Free
V5L Vancouver
CAD 22
Free
V5M Vancouver
CAD 22
Free
V5N Vancouver
CAD 30
Free
V5R Vancouver
CAD 30
Free
V5T Vancouver
CAD 30
Free
V6A Vancouver
CAD 22
Free
V7J North Vancouver
CAD 120
Free
V7L North Vancouver
CAD 120
Free
V7M North Vancouver
CAD 120
Free