I didn't have a great experience. I ordered and it came up missing an add-on I wanted and it said to call the restaurant so I called and the guy said I had to go through the website. I called back and he told me I couldn't add on for the order I had. Then I got a call around 30-40 minutes later that he couldn't get the grill to work and I couldn't get my order or anything else on the grill. He said the delivery guy was waiting and the only thing he could offer was soup for the same amount. I ended up getting three, which were fairly good. It seemed he was new and left by himself, so I felt bad for him about that.